The Customer is Always Right, Sometimes

For years we have been told that “the customer is always right”, like some kind of service mantra that we must repeat to ourselves during a situation when clearly they are not. As a blanket approach to customer service, it’s not exactly the worst advice. But it just...

Why Does Accounting Software Make Life So Hard?

Business accounting software in the main is basic arithmetic, add a little here, subtract a little there, balance to zero, and you’re pretty much sorted. If only it were that simple in practice when applied to the accounting and bookkeeping industry as a whole. What...

3 Steps That Will Restore Your Business and Sanity

Sometimes all we need is a push in the right direction. Are you tired of, well, just tired? Doing the accounts and balances for small to medium businesses can be a real pain in the you-know-what. It’s hard to get all the information you need to be able to do your job...

How CRM can be your Secret Weapon as a Business Tool

Customer Relationship Management, or CRM, is a vital component of any successful business strategy. Think about the last time you were a customer and contacted a business looking for information or advice. Did you just fill out a form on their website, tick a box...