# How to process a bounced or dishonoured cheque from a customer

KB83

You will only find out about a dishonoured cheque once you enter it into Accentis Enterprise and then take it to the bank. Once this has happened, the cheque will be deposited (it may have been receipted directly into your bank account or you may have done a Deposit for it) and then the dishonoured cheque will appear as a reverse amount on your bank statement. The entire amount of your initial deposit will still be shown on the statement.

The key to processing a dishonoured cheque to do an exact reversal of the initial receipt, including a reversal of the allocation to invoices:

1. Create a new Receipt for the Customer
2. Set the drawing details directly to the bank and set as type EFT which means a “direct transfer”
3. The AMOUNT of the cheque will be minus the original amount – the same number, but negative
4. ALLOCATE the negative amount to the same invoice(s) as you did originally
   1. This will deallocate them and they will become owing again
5. Update

It is a good idea to put copious notes against this receipt and also a reference to the original Receipt # so that you always have a link to the original data

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