How to adjust a work order that you have delivered to a customer

1. Go to the dispatch record and edit it, then make the quantity zero (0) and update the dispatch
   • Don't delete the dispatch or invoice
   • The item will now be back in stock
2. Go to the work order and undo the Finish action. Now edit the work order with your changes and re-finish the work order to make it complete.
3. Go back to the dispatch, edit and fill in the quantity again and then update

Only do this for items where you have created a work order specifically for the one dispatch, i.e. a made-to-order item. If you use this technique for a make-to-stock item, you will need to ensure that all items that have been consumed or dispatched since the work order was made, have been brought back into stock before you attempt to undo the work order.