# Why do reports default to email when I want to print them?

KB110

Accentis Enterprise supports the ability specify the default output method of your reports so that when you output a report, the correct output method is selected based on the which report. For example, a Sales order picking ticket report is usually printed, whereas a sales invoice report may be typically emailed to clients. However, both reports are classified as “Customer oriented” reports (because they are associated with a sales order, which is always in respect of a customer) and therefore unless specified otherwise, these reports will look to the customer record Preferred reporting method to decide how they should output by default (either print, email, fax or PDF).