# How to fix a receipt that was allocated to the wrong customer

KB79

Sometimes you receive money and allocate it to the wrong Customer ’s account, and even the wrong Sales invoice!

### Process – if you have not locked your periods and not sent out statements

1. Delete the original Receipt and re-enter against the correct customer

### Process – if you have locked your periods or the details of the receipt has otherwise been recorded somewhere

1. Enter a negative receipt against the same customer code as the original (wrong) receipt
   1. Allocate a negative amount to the same invoice (which will deallocate payment)
   2. Post the receipt to a clearing account, not the bank account (the Receipt into account)
2. Now do a new receipt for the correct customer
   1. Change the Receipt into account to the same clearing account used in step 1. (The balance in the clearing account should now be $0)