# Why can't I find my payment on the account reconciliation?

KB586.htm

## Quick answer

Because it is part of an automated remittance.

## Overview

When payments are processed as part of an automated remittance, they don’t appear on the account reconciliation because they are treated as a single transaction. Generally, for the same reason, they also won't appear on your bank statement individually.

Instead, the entire, total automated remittance amount will appear as a single line on the reconciliation.

## Identify the automated remittance transaction for your payment

1. Navigate to the Payment form (Accounts payable > Payment…) and fetch the relevant record.
2. Click the hyperlinked Remittance ID to launch the corresponding automated remittance.

1. Note Amount Remitted.

1. On your account reconciliation, locate the transaction with Auto remittance in the Type column and the same amount remitted in the Credit column.

## Identify the payments from the automated remittance transaction

If you notice an automated remittance transaction in your account reconciliation, and you want to know which payments are included in it, you can do so by double-clicking the transaction.

This will launch the automated remittance record, which will display all the linked payments.

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Last edit: 29/07/2026