Single Touch Payroll FAQs
If you are on our Software Upgrade Program, our support team will be in contact with you to organise an upgrade. Customers who have elected to not join the upgrade program, you will need to contact Accentis directly to find out about our upgrade options.
Your transport provider charges by volume of data sent. If you continually resubmit pay runs to the ATO, you will be sending more data and can incur more costs. You will need to check with your transport provider on what they allow.
Yes. We manage all of the information and package it up but it needs to be securely transmitted to the ATO using an accredited STP transport provider. Accentis has created interfaces for the providers we believe provide a good service. You can contact support to find out who they are and how to subscribe to them, or view our guide on how to Setting up STP.
The ATO has made this change to allow for greater reporting capabilities to the ATO on employee payroll matters. It will save businesses the requirement of having to submit End of Year PAYG reports to the ATO, and allows employees better access to their payment summaries through the myGov platform.
Accentis server will hold any reports that it has not sent and will continue attempting to connect. Once a connection has been established, the reports will be sent automatically. You can configure in minutes how often Accentis Enterprise will poll when submitting reports to the ATO.
You can either:
- Add an adjustment pay run (recommended, especially if you have sent the bank data)
- Un-apply and Edit the existing pay run, fix and re-apply. You won’t be able to re-send this data to the ATO though – that will happen next time you communicate with the ATO through STP.
- Any corrections to payroll data where the payments made are not subject to withholding are not required to be reported.
- When you lodge your BAS, it may automatically be pre-filled with the original data (before your change) so you should ensure you lodge on your BAS the correct PAYG figures from Accentis, not the pre-filled figures.
That’s ok, just fix the employee information and re-send it. If you are going to do a pay run within the next 14 days then you can just let the information feed through on your next pay run.
If you have overpaid someone, we recommend performing an adjustment pay run. However, the YTD pay or withholding amounts in a financial year cannot be negative so if your adjustment will result in negative pay or PAYG withholding for the financial year, please contact the ATO for guidance.
Yes, you can start reporting at any time. However,
- You must be registered for PAYG before using STP
- If you used a previous system to report STP data, you MUST use that system to zero out all YTD values for employees and instead bring this data over to Accentis and report the full YTD values through Accentis
Yes, Tax file number declarations can be performed as part of a single touch pay run lodgment. For more information, see the How to submit a Tax file number declaration guide.
No. Only entities that connect directly with the ATO need to have an AUSKey, so your nominated transport provider will use one of their own.
Yes, you can find out more information on STP reports when you view SA4422 - STP Dashboard.
If an employee is required to sign a new TFN declaration, this can be reported via an STP lodgment by updating the Date signed field and un-ticking the TFN declaration has been reported to ATO option on the employee form. The next pay run that includes the employee and is lodged for STP will include the updated declaration.
See How to submit a Tax file number declaration for more details on how to complete the TFN declaration via STP.
- Fields affected by STP
- How does STP work in Accentis Enterprise
- How to setup MessageXchange as the STP Transport Provider
- How to setup Other (FILE) as the Transport Provider
- How to setup Ozedi as the STP Transport Provider
- More information & resources on STP
- Setting up STP
- Single Touch Payroll – Your first Pay Run in Accentis
- Single Touch Payroll (STP)
- Single Touch Payroll FAQs