Dispatch return

A Dispatch return is the means within the system by which goods or services are returned into stock from a Customer, and is performed in respect of the original Dispatch to that customer.

It is important to use a Dispatch return when goods are brought back instead of modifying the original Dispatch, for the following reasons:

• You have accurate historical information about the date and means of the delivery and return of goods
• The system can ensure that the goods are returned into the warehouse at the same cost as when they left
• You can invoice a Dispatch return as a credit against the original invoice