The Customer is Always Right, Sometimes

For years we have been told that “the customer is always right”, like some kind of service mantra that we must repeat to ourselves during a situation when clearly they are not. As a blanket approach to customer service, it’s not exactly the worst advice. But it just...

How to Keep Your Employees Happy at Work

Are your employees happy at work, and are you doing everything you can to ensure that they’re getting the best benefit of working for you? This isn’t about money, but are you giving them the right tools for their job so they don’t stress about coming to...

How CRM can be your Secret Weapon as a Business Tool

Customer Relationship Management, or CRM, is a vital component of any successful business strategy. Think about the last time you were a customer and contacted a business looking for information or advice. Did you just fill out a form on their website, tick a box...

Lead Management Is Just To Suck People In

So what does Lead Management really mean, and do you really need it? The short answer to if you need it or not is most probably Yes. As for what it means, well that’s a little bit of a longer answer. Lead Management is not just to suck people in, actually, it’s not to...