Harness the Power of CRM Software for Your Business

It’s easy to think that CRM software helps your business make more money. I mean, that’s why we’re in the game isn’t it? But think about this: CRM means Customer Relationship Management. Let’s consider those words: Customer, Relationship and Management. Each of them...

The Customer is Always Right, Sometimes

For years we have been told that “the customer is always right”, like some kind of service mantra that we must repeat to ourselves during a situation when clearly they are not. As a blanket approach to customer service, it’s not exactly the worst advice. But it just...

How to Keep Your Employees Happy at Work

Are your employees happy at work, and are you doing everything you can to ensure that they’re getting the best benefit of working for you? This isn’t about money, but are you giving them the right tools for their job so they don’t stress about coming to...