How to Make Fewer Goldilocks Mistakes

We all know the story of Goldilocks, the young girl who went for a walk in the woods and came upon the 3 bears cottage. During the course of her occupation in the cottage, she found herself trying out various experiences that were extreme at either end of the scale,...

Manage Your business With better Software

The best way to manage your business is to take a step back every now and then to see what is performing, and what may be under-performing. The last thing you want is to assume everything is running along smoothly, only to get stuck with a situation you couldn’t...

The Customer is Always Right, Sometimes

For years we have been told that “the customer is always right”, like some kind of service mantra that we must repeat to ourselves during a situation when clearly they are not. As a blanket approach to customer service, it’s not exactly the worst advice. But it just...