Is It Time To Turn Over A New Leaf to Grow?

***UPDATED*** We were at the Green Expo this week talking all things ERP for the horticultural and plant nursery industry. It’s been an exceptional week and not only have we learned a lot from the people who stopped by our stand, but we have helped a few of them out...

The Customer is Always Right, Sometimes

For years we have been told that “the customer is always right”, like some kind of service mantra that we must repeat to ourselves during a situation when clearly they are not. As a blanket approach to customer service, it’s not exactly the worst advice. But it just...