Business Intelligence is Only as Smart as the Available Report

You can spend an entire weekend poring over reports, but if they’re not telling you what you want to see, your business intelligence isn’t that great. Reports are defined as the display of data from business performance to enhance the knowledge of the business owner....

Is It Time To Turn Over A New Leaf to Grow?

***UPDATED*** We were at the Green Expo this week talking all things ERP for the horticultural and plant nursery industry. It’s been an exceptional week and not only have we learned a lot from the people who stopped by our stand, but we have helped a few of them out...

The Customer is Always Right, Sometimes

For years we have been told that “the customer is always right”, like some kind of service mantra that we must repeat to ourselves during a situation when clearly they are not. As a blanket approach to customer service, it’s not exactly the worst advice. But it just...