How to process a rejected Payment

KB394

Overview

If you have made a Payment to a supplier and it is rejected, sometimes referred to as a bounced cheque, you will need to reverse the Payment in Accentis to ensure your Account reconciliation will remain accurate.

The key to processing a rejected payment is to do an exact reversal of the initial Payment

Steps

  1. Create a new Payment for the Supplier
  2. Set the drawing details directly to the bank and set as type EFT which means a "direct transfer".
  3. The AMOUNT of the payment will be a negative of the original amount - the same number, but negative.
  4. ALLOCATE the negative amount to the same Payment(s) as you did originally.
    1. This will un-allocate the payment and they will become owing again.
  5. Click Update.

Additional Notes

It is a good idea to put copious notes against this Payment and a reference to the original Payment number so that you always have a link to the original data.

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Last edit 15/08/25