Overview

Sometimes when launching Accentis Enterprise you may receive an error message saying:

14282 : Accentis Enterprise is having trouble starting up.

372: Failed to load control ‘ImageList’ from Mscomctl.ocx. Your version of Mscomctl.ocx may be outdated. Make sure you are using the version of the control that was provided with your application.

If this is the case, your Windows session needs to be terminated and reconnected.

Terminating your Windows session

To terminate your Windows session, you need to log out and back in.

1. Navigate to the Start menu and click the account icon.
   1. On Windows 10, that will look like this:

2. Select Sign out (this may show as Log out depending on your Windows version).
3. Log in to your computer (or reconnect to your remote desktop connection) and relaunch Accentis Enterprise.

If you are connected through a RemoteApp connection, you won’t be able to terminate your own session. If this is the case, please contact Accentis Support at [email protected] for assistance.

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Last edit: 25/09/2026