Overview

When exporting reports from Accentis Enterprise to Microsoft Excel, you may occasionally encounter the following error:

Error performing export

The Microsoft Excel exporter was unable to start. Please check that you have Excel installed on this PC.

This error occurs when you attempt to export to Excel and:

• Microsoft Excel is not installed on the workstation, server, or remote session;
• Microsoft Excel is installed but waiting for input or busy with another process; or
• Microsoft Excel is installed but not licensed.

Excel is not installed

Accentis Enterprise needs to communicate with Excel to perform the export. If Excel is not installed on your computer or server, the export will fail.

To check, open Excel from your Start menu and create a new blank workbook. If Excel cannot be found or does not open, it is likely not installed.

If Excel is not installed, contact your IT Support team to have Microsoft Excel (or the Microsoft Office suite) installed and licensed for your user account.

Excel is installed but busy

This error commonly occurs when Excel is already open and requires user input or is busy performing another task.

Check whether you have any Excel workbooks open. If so, make sure Excel is not displaying any prompts, dialogs, or background processes that require attention. If you are currently editing a cell, press Enter or click another cell to finish editing before attempting the export again.

Once Excel is idle and ready to accept input, return to Accentis Enterprise and retry the export.

Excel is installed but not licensed

If Microsoft Excel opens but you are unable to create or edit data in a blank workbook, Excel may not be licensed for your user account.

To confirm, open Excel and create a new blank workbook. If Excel displays an activation, licensing, or subscription message, or prevents you from entering data, a licensing issue is likely preventing Accentis Enterprise from communicating with Excel correctly.

In this situation, contact your IT Support team and request that a valid Microsoft Excel or Microsoft Office licence be assigned or activated for your user account.

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Last edit: 07/10/2026