How to change the customer on a Sales Invoice (incorrect customer)

KB71

When an invoice has been issued to the wrong customer, the action you can take will depend on whether the customer has received the document.

If customer HAS NOT received the Sales invoice and the invoice is from a Dispatch:

  1. Locate the invoice and delete it
  2. Go back to the Sales order and change the Customer code (be careful about price changes)
  3. Go to Dispatch and Action > Create Invoice for this Dispatch

If customer HAS NOT received the invoice and the invoice is NOT from a dispatch:

  1. Edit the invoice
  2. Change the Customer to be correct
  3. Update

If the customer HAS received the invoice:

  1. Contact the Accentis Support team for advice

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