Why is my username not appearing in the Entered by field?

KB523

Overview

Normally, when creating a new record, the Entered by field will be automatically filled with the User ID of the current user. If this field is blank, your Users record may have the Do not display in drop-down user selection lists option ticked.

Updating User configuration

To allow the username to appear again, you will need to untick the Do not display in drop-down user selection lists option.

1. Navigate to System > Users > Users.

2. Select the relevant User's name from the List of Users

3. Select Edit and untick the Do not display in drop-down user selection lists option.

4. Select Update to confirm your changes.

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Last edit 27/08/25